Recommended
I ordered this pen in part because I love the tortoiseshell effect. I noticed immediately when I received it that the barrell has the genuine tortoiseshell whereas the cap does not.
The tortoiseshell is made up of islands of black and islands of orange/yellow. My barrell is like this but the cap is islands of black and islands of dark green so it looks quite different. I thought that the original image on your advert for summer pens had a tortoiseshell cap and barrell, but I can no longer see it to verify this. I have looked at four other adverts for this pen from other vendors, and they all show a tortoiseshell barrell and cap. I have taken a photo of the pen if you would like me to forward it.
The pen is otherwise fine and writes beautifully, but it is very disappointing to pay so much for a pen and have a problem like this. I noticed it immediately I took it out of the box.
Dear Jeremy,
I have just read your review of the ONOTO Tortoiseshell and naturally wanted to reach out to you. I am very sorry to hear that you are not satisfied with the pen. First of all let me reassure you that if you are not satisfied and wish to return the pen you may and you are guaranteed a full refund under Grand Vision Pens Guarantee.
Secondly I would like to go into some detail about the pen and the colour differential you have noted.
I have attached the four images of the pen you have in your possession as a reference. We take these down after each pen is sold otherwise our website gets cluttered with sold out pens. These are the exact photos of your pen shot under LED lighting, with no editing. I am struggling to see greens in the cap, but I do however note some colour differentiation between cap and barrel. Bear in mind ONOTO hand turn these pens and there is the chance this pen has been turned from different bars of acrylic, but knowing their reputation I strongly doubt this.
When I look at the 1st photo of the pen capped, I see strong amber hues in the barrel, and the cap is darker. In photo 3, the rear of the barrel shows the same darker hues at the rear of the barrel, which would rather debunk my hypothesis. I think what we have is a varied acrlyic blank which has presented a strong colour differentiation between cap and barrel.
Do let me know your thoughts on how you like to proceed. I am available over the phone or by email if preferrable.
Very best wishes,
Alex
