1-2 Working Days via Royal Mail if ordered before 3pm
Special Next Day Delivery Available if ordered before 3pm
Delivery to Europe:
3-5 Working Days via Royal Mail International Tracked & Signed
1-3 Working Day Delivery Also Available via Parcelforce Global Express
5-7 Working Days via Royal Mail International Tracked & Signed (most countries)
2-3 Working Day delivery also available via Parcelforce Global Express
We ship to over 250 countries worldwide using our trusted delivery partners Royal Mail
We are qualified in fountain pen restoration by the Writing Equipment Society (WES) and service and restore the vast majority of our writing instruments in house.
Serviced pens have been cleaned, checked over and fitted with the necessary parts to bring the pen into excellent writing condition.
Restored pens have been brought back to as close to their original condition as possible.
Fountain pens are legacy items which should outlast their owners. We restore our pens sensitively and with the greatest care to ensure their integrity and value are maintained - and crucially, that they write beautifully out of the box!
All our pens come Grand Vision Guaranteed – if the pen is not up to scratch we offer a no quibble refund within 14 days of purchase
This means that if an item has a defect which has not been mentioned in the product description, or arrives to you damaged you are entitled to a full refund, including your outward and return postage costs upon safe return of the item in question.
Please notify us at the earliest possible moment as we will do everything we can do resolve the issue quickly and effectively.
If you do not like the pen and wish to return it, this can be arranged but at the discretion of Grand Vision Pens and the return postage at your expense. Once the pen has been returned a refund will be issued subject to the satisfactory condition of the pen.
We do our very best to avoid any of the above from occurring, we take the quality of our pens and our customer service very seriously, and will do everything we can to provide you with a first class service.